Shipping policy

Shipping Area

At this time, SMTHELSE ships to several countries in continental EU.

Shipping Costs

Orders are shipped from the international distribution center located in the Netherlands.

  • Spain/Portugal: €5.95 — free shipping on orders over €50
  • BeNeLux: €5.95 — free shipping on orders over €50
  • Germany: €5.95 — free shipping on orders over €50
  • France: €5.95 — free shipping on orders over €50
  • Italy: € 5.95 - free shipping on orders over €50

Shipping rates may vary depending on the distance from the distribution center.

Delivery Time

Orders placed on business days (Monday through Friday) before 15:00 will be shipped the same day.

Orders are shipped with several carriers, differing per country. Once the order has been collected by the carrier, you will receive an e-mail containing your tracking number.

If a product is unexpectedly out of stock, we will contact you within 24 hours on business days.

Expected transit times:

  • Spain/Portugal: 5-10 business days 
  • BeNeLux: 1-3 business days 
  • Germany: 2-3 business days 
  • France: 3-4 business days 
  • Italy: 4-5 business days