ABOUT SMTHELSE
What is SMTHELSE?
SMTHELSE is co-created by Jon Kortajarena, internationally known for his career in fashion and film and the team behind Hair Couture, with more than 5 decades of professional experience. After more than twenty years working with the world's leading fashion houses, Jon and Hair Couture created SMTHELSE as a modern, conscious luxury haircare brand inspired by Jon's roots and refined vision of beauty.
What does the name mean?
SMTHELSE stands for "something else": a different approach to luxury, focused on timeless elegance, authenticity, sustainability and emotional connection rather than trends and excess.
Is SMTHELSE a men’s or women’s brand?
Neither. The range is formulated for all hair types and created without gender boundaries.
Is SMTHELSE an affordable luxury brand?
Yes. SMTHELSE brings professional-level
performance and a considered approach to luxury within reach, rather than
treating either as exclusive.
Using the Products
Is SMTHELSE suitable for all hair types?
Yes. The range is formulated for all hair types and textures, and created without gender boundaries. Product pages indicate where a formula is particularly suited to hair that is damaged, fine, oily or prone to frizz.
Can products from different collections be combined?
Yes. SMTHELSE lines are formulated to layer, so collections can be combined to address more than one concern at once. For the fullest effect within a single concern, the shampoo, conditioner, and mask of one line are designed to perform best together.
How often should the mask be used?
The mask delivers its fullest effect when used once or twice weekly, applied after cleansing in place of, or alongside, the conditioner.
Is the range vegan?
Yes. Every product in the range is 100% vegan. The formulas are also free from sulfates, silicones and colorants.
Orders, shipping & Returns
Where can I buy SMTHELSE products?
SMTHELSE is available at smthelse.com and through selected salons and luxury retailers.
Can an order be amended or cancelled?
Orders begin processing as soon as they are received, so changes or cancellations cannot always be made once an order is submitted. For any request, SMTHELSE Customer Care should be contacted as soon as possible at info@smthelse.com.
Can I follow my order?
A confirmation with tracking details is sent by email once an order ships.
How long does delivery take?
Orders are processed within a few working days. Delivery times depend on your country, so please check our shipping policy for the estimate for where you live.
Is it possible to order via the customer service department
Unfortunately, it is not possible to order by phone through our Customer Service Centre. Although our customer service center is able to assist you when placing an online order, you must place the order on your own device.
How can I return my order?
You have 14 days from the day your order arrives to let us know you want to return it. No explanation needed.
For hygiene reasons, we can only accept products that are unopened, unused and still in their original seal. Once a product has been opened, we can't take it back.
HOW IT WORKS
- Email us at info@smthelse.com with your order number and the products you want to return.
- We'll then send you the return instructions
- Send your package back within 14 days of contacting us.
After the return period (14 days from the delivery date), the purchase is considered as final and cannot be returned anymore.
When will my FAMARA preorder ship?
As soon as it's ready to ship. We'll email you the moment it's on its way, with tracking.
I ordered FAMARA with other products. What happens?
We'll keep you updated by email on how and when your order ships. Nothing is needed from your side.
Can I cancel my preorder?
Yes, you can cancel anytime before it ships. Just reply to your order confirmation or contact us at info@smthelse.com.